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US Patent 11595243 Automated incident triage and diagnosis

Patent 11595243 was granted and assigned to Amazon on February, 2023 by the United States Patent and Trademark Office.

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Is a
Patent
Patent

Patent attributes

Patent Applicant
Amazon
Amazon
Current Assignee
Amazon
Amazon
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
11595243
Date of Patent
February 28, 2023
Patent Application Number
17408834
Date Filed
August 23, 2021
Patent Citations
‌
US Patent 11271796 Automatic customer complaint resolution
Patent Citations Received
‌
US Patent 11994975 Method and system for performing root cause analysis associated with service impairments in a distributed multi-tiered computing environment
0
‌
US Patent 11953978 Method and system for performing service remediation in a distributed multi-tiered computing environment
0
Patent Primary Examiner
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John A Follansbee

Techniques for automated incident triage and diagnosis are described. A method of automated incident triage and diagnosis may include receiving incident data associated with an incident, identifying one or more mitigation actions to resolve the incident using at least one machine learning model based at least on the incident data, and automatically executing the one or more mitigation actions to mitigate the incident.

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