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US Patent 11271796 Automatic customer complaint resolution

Patent 11271796 was granted and assigned to Tupl Inc. on March, 2022 by the United States Patent and Trademark Office.

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Contents

Is a
Patent
Patent

Patent attributes

Patent Applicant
Tupl Inc.
Tupl Inc.
Current Assignee
Tupl Inc.
Tupl Inc.
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
11271796
Patent Inventor Names
Pablo Tapia0
Rafael Sanchez-Mejias0
Date of Patent
March 8, 2022
Patent Application Number
16895993
Date Filed
June 8, 2020
Patent Citations
‌
US Patent 10680875 Automatic customer complaint resolution
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US Patent 10063406 Automatic customer complaint resolution
Patent Citations Received
‌
US Patent 12095628 Machine learning system for predicting network abnormalities
0
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US Patent 11595243 Automated incident triage and diagnosis
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US Patent 11595288 Predicting and resolving issues within a telecommunication network
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US Patent 12001839 Method for replicating a project server for trouble-shooting and a cloud development platform system using the same
0
‌
US Patent 11526388 Predicting and reducing hardware related outages
0
Patent Primary Examiner
‌
Michael J Moore, Jr.
Patent abstract

An analytic application may automatically determine a root cause of an issue with a wireless carrier network and generate a solution for the root cause. Initially, a data management platform may receive performance data regarding user device and network components of a wireless carrier network from multiple data sources. Subsequently, the analytic application may receive an indication of an issue affecting one or more user devices that are using the wireless carrier network. The analytic application may analyze the performance data using a trained machine learning model to determine a root cause for the issue affecting the one or more user devices. The trained machine learning model may employ multiple types of machine learning algorithms to analyze the performance data. The analytic application may provide the root cause or the solution that resolves the root cause for presentation.

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