Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Date of Patent
September 6, 2022
Patent Application Number
17213156
Date Filed
March 25, 2021
Patent Primary Examiner
A method and an apparatus for coaching call center agents is provided. The method includes analyzing a conversation of the agent with a first customer, determining a performance of the agent on at least one behavioral skill based on the analysis, generating automatically, a custom training package (CTP) based on the determined first performance, and sending the CTP for presentation on the agent device.
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