US Patent 10970641 Heuristic context prediction engine

A heuristic engine includes capabilities to collect an unstructured data set and a current business context. Providing a heuristic algorithm, executing within the engine, with the data set and the context may allow determination of predicted future contexts and subsequent actions that refine and improve the quality of service provided to a customer. Such heuristic algorithms may learn from past data transactions and appropriate correlations with events and available data.