US Patent 10956822 Identification and management of frequently asked questions

The innovation disclosed and claimed herein, in one aspect thereof, comprises systems and methods of managing regulatory questions. The systems and methods receive a question having words and phrases. The systems and methods identify keywords in the question using a knowledgebase. The systems and methods determine closely related questions based on the identification, the closely related questions having answers associated with each question of the closely related questions. The systems and methods perform machine learning on the answers of the determined closely related questions.