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US Patent 10469309 Management of computing system alerts

Patent 10469309 was granted and assigned to ServiceNow on November, 2019 by the United States Patent and Trademark Office.

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Contents

Is a
Patent
Patent

Patent attributes

Patent Applicant
ServiceNow
ServiceNow
Current Assignee
ServiceNow
ServiceNow
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
10469309
Date of Patent
November 5, 2019
Patent Application Number
15141395
Date Filed
April 28, 2016
Patent Citations Received
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...
Patent Primary Examiner
‌
Joseph L Greene
Patent abstract

An apparatus for grouping alerts generated by automated monitoring of at least an operating condition of a machine, represented as a configuration item in a configuration management database, in a computer network. A first event pattern is identified based on configuration items associated with an alert avalanche identified from received historical alert data stored in memory. A second event pattern is identified based on co-occurrences of configuration item pairs in the historical alert data and on at least one conditional probability parameter. At least one alert group is determined by comparing at least one configuration item associated with a current alert to the plurality of configuration items of the first event pattern and of the second event pattern stored in memory. A graphical display region for displaying the alert group is generated.

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