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US Patent 10445742 Performing customer segmentation and item categorization

Patent 10445742 was granted and assigned to Walmart on October, 2019 by the United States Patent and Trademark Office.

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Is a
Patent
Patent

Patent attributes

Current Assignee
Walmart
Walmart
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
10445742
Date of Patent
October 15, 2019
Patent Application Number
15421232
Date Filed
January 31, 2017
Patent Citations Received
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US Patent 12079855 Seasonality score systems and methods
0
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US Patent 11943391 Method and apparatus for routing communications within a contact center
0
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US Patent 11971908 Method and apparatus for detecting anomalies in communication data
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US Patent 11468494 System, non-transitory computer readable medium, and method for personalized complementary recommendations
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US Patent 11526896 System and method for recommendations based on user intent and sentiment data
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US Patent 11677875 Method and apparatus for automated quality management of communication records
0
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US Patent 11706339 System and method for communication analysis for use with agent assist within a cloud-based contact center
0
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US Patent 11328205 Generating featureless service provider matches
...
Patent Primary Examiner
‌
Mila Airapetian
Patent abstract

A method including receiving a weighting vector for each of a plurality of users, the weighting vector tracking a weight corresponding to each feature of a plurality of features. The plurality of features can represent purchasing criteria that are common to each item in a category of items. Each of the weights in the weighting vector for each user of the plurality of users can represent a level of importance of a different feature of the plurality of features to the user. The method also can include applying categorization rules on the weighting vectors for the plurality of users to categorize the plurality of users into a plurality of subgroups. The method additionally can include generating a profile weighting vector for each subgroup of the plurality of subgroups. The profile weighting vector can include a profile weight corresponding to each feature of the plurality of features that is based on weights for a corresponding one of the feature in the weighting vectors of users from among the plurality of users that are categorized into the subgroup. The method further can include selecting, for a first subgroup of the plurality of subgroups, one or more first items from among a plurality of items in the category of items based at least in part on: (a) the profile weights of the profile weighting vector for the first subgroup, and (b) sentiment data comprising a sentiment score for each feature for each of the plurality of items. The sentiment scores for the plurality of features for each of the plurality of items being derived from user-generated post-purchase content about the plurality of items. The method additionally can include displaying the one or more first items for the first subgroup of the plurality of subgroups. Other embodiments of related systems and methods are disclosed.

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