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US Patent 10152972 Conversational agent

Patent 10152972 was granted and assigned to Allscripts on December, 2018 by the United States Patent and Trademark Office.

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Contents

Is a
Patent
Patent

Patent attributes

Patent Applicant
Allscripts
Allscripts
Current Assignee
Allscripts
Allscripts
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
10152972
Patent Inventor Names
Harry Wepuri0
Matthew David Dreselly Thomas0
William Loftus0
Arif Ogan0
Date of Patent
December 11, 2018
Patent Application Number
14016083
Date Filed
August 31, 2013
Patent Citations Received
‌
US Patent 11430426 Relevant document retrieval to assist agent in real time customer care conversations
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US Patent 10999436 Agent action ranking system
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US Patent 11031013 Task completion based on speech analysis
0
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US Patent 11039014 Relationship determination system
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US Patent 11646033 Task completion based on speech analysis
0
‌
US Patent 11310365 Agent action ranking system
0
‌
US Patent 11489963 Agent logging system
Patent Primary Examiner
‌
Richemond Dorvil
Patent abstract

A method includes converting a user's utterance to text; encapsulating the converted text in a rheme object; searching, for each of a plurality of topics, for keywords in the converted text; determining a relevancy metric for each of the plurality of topics based on such searching; selecting one or more topics based on determined relevancy metrics; comparing some or all of the converted text to names in one or more patient lists or databases; identifying a unique patient whose name is contained in the converted; attaching an indication of the identified patient to the rheme object; effecting an action based on the selected one or more topics and the attached patient indication; and saving the topic in a conversation history with a reference to the identified patient.

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