Patent attributes
In one embodiment, a method includes receiving a request from a user to access particular content. The method also includes determining at least one topic of the particular content. In addition, the method includes determining one or more need-to-access values for the user in relation to the particular content, wherein the one or more need-to-access values are based, at least on in part, on a comparison of the least one topic to one or more topics associated with logged user-initiated communication events of the user. Further, the method includes accessing a self-service access policy applicable to the particular content. Also, the method includes ascertaining, from the self-service access policy, need-to-access criteria applicable to the particular content. Additionally, the method includes, responsive to a determination that the one or more need-to-access values fail to satisfy the need-to-know criteria, denying access by the user to the particular content.

