Patent 9813495 was granted and assigned to RingCentral on November, 2017 by the United States Patent and Trademark Office.
Systems and methods are provided for facilitating a chat session. The systems and methods may include receiving chat data, and predicting a likelihood of interest of the user in the chat data, the prediction being based on a model of the user's behavior and information reflecting an attribute and an availability associated with a user. The systems and methods may further include providing a notification to a device associated with the user based on the determined likelihood of interest.