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US Patent 9813495 Systems and methods for chat message notification

Patent 9813495 was granted and assigned to RingCentral on November, 2017 by the United States Patent and Trademark Office.

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Patent abstractTimelineTable: Further ResourcesReferences
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Patent
Patent
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Patent Applicant
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Current Assignee
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
98134951
Patent Inventor Names
Christopher Van Rensburg1
Vlad Vendrow1
Date of Patent
November 7, 2017
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Patent Application Number
154769191
Date Filed
March 31, 2017
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Patent Citations Received
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US Patent 11856140 Predictive communications system
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US Patent 11971908 Method and apparatus for detecting anomalies in communication data
3
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US Patent 11943391 Method and apparatus for routing communications within a contact center
4
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US Patent 11677875 Method and apparatus for automated quality management of communication records
5
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US Patent 11783246 Systems and methods for workforce management system deployment
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US Patent 11882085 Methods, systems, and media for generating a notification in connection with a video content item
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Patent Primary Examiner
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Melvin H Pollack
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Patent abstract

Systems and methods are provided for facilitating a chat session. The systems and methods may include receiving chat data, and predicting a likelihood of interest of the user in the chat data, the prediction being based on a model of the user's behavior and information reflecting an attribute and an availability associated with a user. The systems and methods may further include providing a notification to a device associated with the user based on the determined likelihood of interest.

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