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US Patent 9600510 Computer implemented methods and apparatus for feed-based case management

Patent 9600510 was granted and assigned to Salesforce.com, Inc. on March, 2017 by the United States Patent and Trademark Office.

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Patent abstractTimelineTable: Further ResourcesReferences
Is a
Patent
Patent
1

Patent attributes

Patent Applicant
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1
Current Assignee
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
96005101
Patent Inventor Names
Christopher A. Myers1
Arvind Krishnan1
Chitra Gulabrani1
Orjan N. Kjellberg1
Scott D. Beechuk1
Vahn K. Phan1
Jason Aaron Ellis1
Jill Blue Lin1
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Date of Patent
March 21, 2017
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Patent Application Number
149601601
Date Filed
December 4, 2015
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Patent Citations Received
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US Patent 11934646 Systems and methods for cross domain service component interaction
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US Patent 11983548 Dynamic execution of parameterized applications for the processing of keyed network data streams
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US Patent 11669343 Dynamic execution of parameterized applications for the processing of keyed network data streams
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Patent Primary Examiner
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Cam Linh Nguyen
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Patent abstract

Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

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