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US Patent 9497326 System and method for voicemail acceleration

Patent 9497326 was granted and assigned to Interactive Intelligence on November, 2016 by the United States Patent and Trademark Office.

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Patent
Patent
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Patent attributes

Patent Applicant
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Interactive Intelligence
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Current Assignee
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Interactive Intelligence
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
94973260
Patent Inventor Names
Richard J. Walsh0
Michael D. Snyder0
Date of Patent
November 15, 2016
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Patent Application Number
150603300
Date Filed
March 3, 2016
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Patent Primary Examiner
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Joseph T Phan
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Patent abstract

A system and method are presented for voicemail acceleration. A voicemail acceleration system, which functions to accelerate the experience of a user, is associated with at least one user device. A user may initiate an interaction with another user, wherein the device associated with the voicemail acceleration system detects that the interaction is being sent to voicemail through contact analysis. A pre-established message and/or a number of options may be presented to the user initiating the interaction, wherein the user may choose an option or elect to automatically leave a message and end the interaction on their end. The voicemail acceleration system provides the retrieved message to the other user and finishes the interaction.

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