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US Patent 9413891 Real-time conversational analytics facility

Overview Structured Data Issues Contributors

Is a

Date Filed

January 8, 2015

Date of Patent

August 9, 2016

Patent Application Number

14592510

Patent Citations Received

US Patent 12137186 Customer journey contact linking to determine root cause and loyalty

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US Patent 12095944 Non-verbal sensitive data authentication

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US Patent 12132865 Voice and speech recognition for call center feedback and quality assurance

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US Patent 12132866 Configurable dynamic call routing and matching system

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US Patent 11689663 Customer journey management

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US Patent 11699437 System and method for quantifying meeting effectiveness using natural language processing

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US Patent 11706338 Voice and speech recognition for call center feedback and quality assurance

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US Patent 11715459 Alert generator for adaptive closed loop communication system

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US Patent 11763816 Natural language processing policies

US Patent 11790411 Complaint classification in customer communications using machine learning models

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Patent Jurisdiction

United States Patent and Trademark Office

Patent Number

Patent Primary Examiner

Joseph J Nguyen

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