US Patent 9229800 Problem inference from support tickets

The described implementations relate to processing of electronic data. One implementation is manifested as a system that can include an inference engine and at least one processing device configured to execute the inference engine. The inference engine can be configured to perform automated detection of concepts expressed in failure logs that include unstructured data. For example, the inference engine can analyze text of support tickets or diary entries relating to troubleshooting of an electronic network to obtain concepts identifying problems, actions, or activities. The inference engine can also be configured to generate output that reflects the identified concepts, e.g., via a visualization or queryable programming interface.