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US Patent 9077804 Interaction management

Patent 9077804 was granted and assigned to 24/7 Customer on July, 2015 by the United States Patent and Trademark Office.

OverviewStructured DataIssuesContributorsActivity
Is a
Patent
Patent
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Current Assignee
24/7 Customer
24/7 Customer
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Date Filed
April 11, 2014
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Date of Patent
July 7, 2015
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Patent Applicant
24/7 Customer
24/7 Customer
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Patent Application Number
14251527
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Patent Citations Received
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US Patent 12126584 Contact center messaging
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US Patent 11948153 System and method for managing customer call-backs
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US Patent 11955117 System and method for analyzing and reacting to interactions between entities using electronic communication channels
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US Patent 11979464 Thick client and common queuing framework for contact center environment
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US Patent 12020173 System and method for managing customer call-backs
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US Patent 12028485 Integrated representative profile data in contact center environment
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US Patent 12120270 Monitoring representatives in a contact center environment
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US Patent 11706344 Monitoring representatives in a contact center environment
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US Patent 11757999 Thick client and common queuing framework for contact center environment
Patent Inventor Names
Pallipuram V. Kannan
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Deepak Kumar
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Gangadharan Kumar
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
9077804
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Patent Primary Examiner
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Thjuan K Addy
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