Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Valery A. Petrushin0
Date of Patent
February 24, 2015
Patent Application Number
13074844
Date Filed
March 29, 2011
Patent Citations Received
Patent Primary Examiner
Patent abstract
A computer system monitors a conversation between an agent and a customer. The system extracts a voice signal from the conversation and analyzes the voice signal to detect a voice characteristic of the customer. The system identifies an emotion corresponding to the voice characteristic and initiates an action based on the emotion. The action may include communicating the emotion to an emergency response team, or communicating feedback to a manager of the agent, as examples.
Timeline
No Timeline data yet.
Further Resources
No Further Resources data yet.
