US Patent 8680983 Method of self servicing an appliance

A method of self servicing an appliance includes connecting a service accessory to an appliance, recording diagnostics data associated with the appliance onto the service accessory, removing the service accessory from the appliance, coupling the service accessory to a personal computer, and uploading the diagnostics data to an automated service system. Another embodiment includes coupling a service accessory to a computer having a test script, transferring a test script from the computer to the service accessory, connecting the service accessory to the communication network of the appliance, establishing communications between the service accessory and the appliance using the communication network; and executing the test script over the communication network.