US Patent 8422377 Remote monitoring and diagnostics system with automated problem notification

A technique is disclosed for servicing complex systems. Upon detection of a serviceable condition, a system snapshot is made and stored. The snapshot may include a range of data then available on the system, particularly hardware configuration data, such as components then installed, peripherals installed, their states, and so forth. The snapshot may include data available prior to the detection of an indicator, at the time of detection and following detection, facilitating evaluation of the condition and potential responses to it.