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US Patent 8396205 Systems and methods of supervising contacts
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Patent
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Date Filed
January 11, 2012
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Date of Patent
March 12, 2013
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Patent Application Number
13348462
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Patent Citations Received
US Patent 12137186 Customer journey contact linking to determine root cause and loyalty
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US Patent 11689668 Providing improved contact center agent assistance during a secure transaction involving an interactive voice response unit
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US Patent 11706344 Monitoring representatives in a contact center environment
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US Patent 11757999 Thick client and common queuing framework for contact center environment
US Patent 11895271 Representative client devices in a contact center environment
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US Patent 11979464 Thick client and common queuing framework for contact center environment
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US Patent 12028485 Integrated representative profile data in contact center environment
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US Patent 12120270 Monitoring representatives in a contact center environment
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US Patent 12126584 Contact center messaging
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US Patent 11671388 Contact center messaging
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Patent Inventor Names
Jason Lowry
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Nicholas Bauer Ramond
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Taylor Henry White
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Brian Douglas Minert
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Matthew Lawrence Page
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Patent Jurisdiction
United States Patent and Trademark Office
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Patent Number
8396205
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Patent Primary Examiner
Joseph J Nguyen
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