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US Patent 8395994 System and method for adaptive call management

Patent 8395994 was granted and assigned to LiveOps on March, 2013 by the United States Patent and Trademark Office.

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Patent
Patent

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Current Assignee
LiveOps
LiveOps
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
Patent Number
8395994
Date of Patent
March 12, 2013
Patent Application Number
12589831
Date Filed
October 28, 2009
Patent Primary Examiner
‌
Kerri Rose
Patent abstract

A system for adaptive call management, comprising a network-connected call manager server and a call switching means coupled to the call manager server and adapted to deliver calls to a selected target via a plurality of media channels, wherein upon receipt of a call quality indicium from a call quality monitoring means associated a media channel, the call manager server selects a specific media channel, is disclosed.

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