Patent 8185619 was granted and assigned to Compuware on May, 2012 by the United States Patent and Trademark Office.
An agentless software data collector in a customer computer network collects metrics data from managed devices on the network to provide to a remote data center accessed via a public wide area network (WAN) interface. The software data collector collects metrics data, as well as receives real-time queries, such as from a Remote Procedure Call (RPC) initiated from a hosted web interface.