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US Patent 8078565 Organically ranked knowledge categorization in a knowledge management system

Patent 8078565 was granted and assigned to Kana Software on December, 2011 by the United States Patent and Trademark Office.

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Patent
Patent
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Patent attributes

Current Assignee
Kana Software
Kana Software
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
80785650
Patent Inventor Names
Stefanie L. Moses0
Vani T. Chiganmy0
David M. Heath0
David P. Cokely0
Enzo Guadagnoli0
Hector C. Torres0
Robert L. Arseneault0
Robert L. Cohen0
...
Date of Patent
December 13, 2011
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Patent Application Number
117617760
Date Filed
June 12, 2007
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Patent Citations Received
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US Patent 11769012 Automated system and method to prioritize language model and ontology expansion and pruning
Patent Primary Examiner
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Jeffrey A. Gaffin
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Patent abstract

Embodiments of the present invention address deficiencies of the art in respect to expert modeling in a KM system and provide method, system and computer program product for organically ranked knowledge and categorization for a KM system. In one embodiment of the invention, a method for organically ranked knowledge and categorization in a KM system can be provided. The method can include bookmarking answer content for a first end user of the knowledge management system, suggesting a set of categories previously associated with the answer content by other end users of the knowledge management system, and categorizing the bookmarked answer content with a category selected from the set of categories.

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