Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Henry R. Paddock0
Katherine A. Sobus0
Rodney A. Thomson0
Sarah H. Kiefhaber0
Joylee E. Kohler0
Date of Patent
August 16, 2011
0Patent Application Number
108155840
Date Filed
March 31, 2004
0Patent Citations Received
...
Patent Primary Examiner
Patent abstract
The present invention is directed to a contact center 100 comprising (a) an input operable to receive a contact from a customer, the customer having an associated value to the contact center 100 and (b) a contact selector 216 operable to select a resource of the contact center 100 to service the contact based, at least in part, on the associated value. The associated value reflects one or more of a historic, predicted, and current monetary expense of the contact center to service the customer.
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