Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Paul Thomas McNamara0
Colin Blair0
David Preshan Thambiratnam0
James K. Wan0
Andrew W. Lang0
Date of Patent
August 9, 2011
0Patent Application Number
113886560
Date Filed
March 24, 2006
0Patent Primary Examiner
Patent abstract
The present invention is directed toward a method and system for determining changes in a customer that have occurred between contact center visits. The invention is operable to compare data captured from a previous interaction and data captured from a current interaction and compare the two in order to determine if the customer has had any changes to their appearance or otherwise since their last contact center visit.
Timeline
No Timeline data yet.
Further Resources
No Further Resources data yet.
