Patent 7911974 was granted and assigned to Sprint on March, 2011 by the United States Patent and Trademark Office.
A method of operating a service availability system to monitor the availability of a communication service having a plurality of service layers provided by a plurality of service elements comprises receiving performance data from each of the service elements indicating the performance of each of the service elements, processing the performance data to determine availability levels of each of the service layers, and displaying on a graphical user interface the availability levels of each of the service layers.