Is a
Patent attributes
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Gerald Huff0
Roy Goldman0
Date of Patent
March 15, 2011
0Patent Application Number
115459370
Date Filed
October 10, 2006
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A method for capturing information from a live conversation between an operator and a customer, involving monitoring the live conversation between the operator and the customer, recognizing at least one portion of the live conversation as a text portion upon converting the live conversation to text, interpreting a cue in the live conversation, relating the cue to an information field associated with a context for the live conversation, and storing information obtained from the text portion into the information field, wherein the information obtained from the text portion includes at least one word spoken after the cue.
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