US Patent 7885813 Systems and methods for analyzing communication sessions

Patent 7885813 was granted and assigned to Verint Systems on February, 2011 by the United States Patent and Trademark Office.

Overview Structured Data Issues Contributors Activity

Is a

Patent

Patent attributes

Current Assignee

Verint Systems

Patent Jurisdiction

United States Patent and Trademark Office

Patent Number

7885813

Date of Patent

February 8, 2011

Patent Application Number

11540736

Date Filed

September 29, 2006

Patent Primary Examiner

‌

Daniel D. Abebe

Patent abstract

Systems and methods for analyzing communication sessions are provided. A representative method includes: recording the communication session; identifying those portions of the communication session not containing speech of at least one of the agent and the customer; and performing post-recording processing on the recording of the communication session based, at least in part, on whether the portions contain speech of at least one of the agent and the customer.