Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Michael Peters0
Date of Patent
January 4, 2011
0Patent Application Number
109995170
Date Filed
November 30, 2004
0Patent Primary Examiner
Patent abstract
A method is provided for distribution and assignment of calls to an agent that has confirmed its current availability status. In one embodiment an agent is selected by the system and prompted for its current availability. If the agent is available, the call is routed to the agent. If the agent is not available the system selects another agent and the process is repeated. Then, a call is assigned to an available agent based on current availability information.
Timeline
No Timeline data yet.
Further Resources
No Further Resources data yet.
