Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Yassine Faihe0
Date of Patent
November 2, 2010
0Patent Application Number
117169930
Date Filed
March 12, 2007
0Patent Primary Examiner
Patent abstract
According to one aspect of the present invention, there is provided a method of identifying a document in a support automation system in response to receiving diagnostic data, the documents being stored in a database, comprising analysing the diagnostic data and retrieving, in response to the analysis, one more keywords, and searching the database using the one or more retrieved keywords to identifying one or more documents therein.
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