US Patent 7814160 Unified communication escalation

Patent 7814160 was granted and assigned to Microsoft on October, 2010 by the United States Patent and Trademark Office.

Overview Structured Data Issues Contributors Activity

Is a

Patent

Patent attributes

Current Assignee

Microsoft

Patent Jurisdiction

United States Patent and Trademark Office

Patent Number

78141600

Patent Inventor Names

Thomas V. Gruver0

Edwin R. Burtner0

Date of Patent

October 12, 2010

Patent Application Number

114689350

Date Filed

August 31, 2006

Patent Primary Examiner

‌

Kyung Hye Shin

Patent abstract

A method and system for providing message threads with messages of multiple modes of communication in a uniform manner is provided. A messaging system provides a unified communications user interface for message threads that include messages sent using different modes of communications. When a user wants to reply to a message of one mode with a message of another mode, the messaging system displays the communication client application context of the other mode so that the user can prepare and send the message using the appropriate functions. When the instant message is sent, the messaging system adds the instant message to the message thread so that it can be displayed as part of the message thread.