Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Allison Leigh Weiner0
Gopal B. Avinash0
Date of Patent
June 8, 2010
0Patent Application Number
110155170
Date Filed
December 17, 2004
0Patent Citations Received
Patent Primary Examiner
Patent abstract
A technique is provided for detecting and responding to serviceable conditions in systems. Following detection of an indicator of a serviceable condition, a service request is generated and transmitted to a service provider. The requests results in consultation of a service knowledge base that contains information on the indicators, potential causes or conditions that could result in the indicators, and responses to the conditions. Responses may then be generated automatically for satisfying the service requests.
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