Patent attributes
On the printer PRT, there is a service call button installed on an operating panel 200 for notifying the management system 100 of a repair request when an error occurs that is difficult for the printer itself to detect, such as when during printing processing, work-up of the back surface, or missing dots occur. When it receives notice that the service call button has been pressed, the management system 100 creates a web page 500 that displays the input screen for inputting the details of the error contents, notes the URL of the web page 500 on an e-mail 10 and sends this to the user. Information relating to the printer PRT such as the usage history, years of use, and model, etc. stored in the database DB are reflected in the web page 500. For example, error contents inference from the usage history are selectively displayed, or errors that occurred before the service call button was pressed are displayed.
