Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
March 9, 2010
Patent Application Number
10794749
Date Filed
March 5, 2004
Patent Citations Received
...
Patent Primary Examiner
Patent abstract
A communications management system comprising an input for receiving a communications classification; a database of skill weights with respect to the communications classification; a database of agent skill scores; and a processor, for computing, with respect to the received communication classification, an optimum agent selection, the processor directly controlling a routing of the information representing the received call.
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