US Patent 7673037 Cable telephony monitoring system

A method and system for monitoring the statuses of components within a telephony system, especially a cable-based telephony system, and to monitor quality issues within such system. By determining how components with the system are behaving, a network administrator may be able to troubleshoot problems remotely using a known set of problem resolution techniques. Such techniques may be applied stepwise by the administrator or may be automated through computer intervention.