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US Patent 7593521 Call processing system

Patent 7593521 was granted and assigned to Assurant on September, 2009 by the United States Patent and Trademark Office.

OverviewStructured DataIssuesContributors
Is a
Patent
Patent
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Current Assignee
Assurant
Assurant
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Date Filed
December 16, 2005
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Date of Patent
September 22, 2009
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Patent Application Number
11305058
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Patent Citations Received
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US Patent 12120271 Matching using agent/caller sensitivity to performance
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US Patent 11954523 Techniques for behavioral pairing in a task assignment system with an external pairing system
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US Patent 11972376 Techniques for workforce management in a task assignment system
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US Patent 12008494 Techniques for behavioral pairing in a multistage task assignment system
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US Patent 12022029 Techniques for data matching in a contact center system
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US Patent 12075003 Techniques for decisioning behavioral pairing in a task assignment system
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US Patent 12120268 Techniques for benchmarking performance in a contact center system
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US Patent 11677876 Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system
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US Patent 11695872 Techniques for benchmarking performance in a contact center system
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US Patent 11778097 Techniques for pairing contacts and agents in a contact center system
•••
Patent Inventor Names
Manuel Becerra
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Charles Thompson
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Glenn McMillan
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
7593521
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Patent Primary Examiner
Creighton Smith
Creighton Smith
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