US Patent 7542560 Guest services management service

A method, system and apparatus for managing guest services to a telephone subscriber using identifying information provided through the PSTN to a guest services management center. In accordance with the present invention, a guest services management method can include prompting a guest through an established telephone call to manage at least one guest service without first prompting the guest for identifying information. The method further can include managing the guest service without accessing guest information derived through the established telephone call.