Patent attributes
A system and method are provided for managing hotel operations through a wireless communications network. A central computer includes software for organizing and prioritizing data regarding desired room usage based upon input from arriving hotel guests. The data is organized into shift orders which take into account particular hotel guests needs. The shift orders are transmitted wirelessly to mobile units in the hotel mounted to housekeeping carts. Housekeeping personnel respond to tasks or orders which appear on the screens of the mobile units. The mobile units are also used to wirelessly transmit back to the central computer the status of the work being completed, as well as to advise the central computer as to changing conditions encountered by the housekeeping personnel. The central computer continually updates shift orders, prioritizes assignments to the particular mobile units, and therefore enhances communications directly between the needs of the guests and housekeeping personnel.
