Is a
Patent attributes
Patent Jurisdiction
Patent Number
Date of Patent
September 9, 2008
0Patent Application Number
106613620
Date Filed
September 12, 2003
0Patent Primary Examiner
Patent abstract
The present invention is directed toward determining an optimal mix of agents, subject to a grade of service (GOS) constraint, for handling outbound and inbound calls in a blended call center environment. Optimality is achieved through the ability to capture real time data via a real time interface (RTI) for each skill-set.
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