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US Patent 7106743 Telecommunications system including live operators

Patent 7106743 was granted and assigned to West Corporation on September, 2006 by the United States Patent and Trademark Office.

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Patent
Patent
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Patent attributes

Current Assignee
West Corporation
West Corporation
1
Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
1
Patent Number
71067431
Date of Patent
September 12, 2006
1
Patent Application Number
096925751
Date Filed
October 18, 2000
1
Patent Primary Examiner
‌
Derrick Ferris
1
Patent abstract

Apparatus and methods are provided for effecting telephonic communication. In one aspect of the invention, a telecommunications system includes a hub location including a call center front end, one or more remote locations each including a call center back end, and a connectivity member for connecting the hub location to the one or more remote locations. In the preferred embodiment, the one or more remote locations are preferably geographically separate from the hub location, such as in different parts of the country, or in different countries, and the connectivity member preferably includes an asynchronous transfer mode (ATM) based transport network.

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