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US Patent 7050566 Call processing system

Patent 7050566 was granted and assigned to Assurant on May, 2006 by the United States Patent and Trademark Office.

OverviewStructured DataIssuesContributors
Is a
Patent
Patent
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Current Assignee
Assurant
Assurant
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Date Filed
June 13, 2003
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Date of Patent
May 23, 2006
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Patent Application Number
10461071
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Patent Citations Received
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US Patent 12120271 Matching using agent/caller sensitivity to performance
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US Patent 11954523 Techniques for behavioral pairing in a task assignment system with an external pairing system
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US Patent 11972376 Techniques for workforce management in a task assignment system
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US Patent 12008494 Techniques for behavioral pairing in a multistage task assignment system
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US Patent 12022029 Techniques for data matching in a contact center system
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US Patent 12075003 Techniques for decisioning behavioral pairing in a task assignment system
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US Patent 12120268 Techniques for benchmarking performance in a contact center system
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US Patent 11863708 Matching using agent/caller sensitivity to performance
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US Patent 11876931 Techniques for benchmarking pairing strategies in a contact center system
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US Patent 11915042 Techniques for behavioral pairing in a task assignment system
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•••
Patent Inventor Names
Charles Thompson
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Glenn McMillan
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Manuel Becerra
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
7050566
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Patent Primary Examiner
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Creighton Smith
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