US Patent 12132866 Configurable dynamic call routing and matching system
Patent 12132866 was granted and assigned to Gridspace on October, 2024 by the United States Patent and Trademark Office.
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US Patent 12132866 Configurable dynamic call routing and matching system
Article
Patent abstract
A call flow manager includes a graph of connected nodes implementing a call center routing flow, and corresponding views for examining and modifying the nodes and graph. The call flow manager implements a set of fundamental node types, with complexity and behavior encapsulated within the nodes. The nodes process calls and add tags to the calls that may be utilized in downstream nodes of the call flow.
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Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Adam Miller0
Anthony Scodary0
Nicolas Benitez0
Date of Patent
October 29, 2024
0Patent Application Number
170620830
Date Filed
October 2, 2020
0Patent Citations
Patent Primary Examiner
CPC Code
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