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US Patent 12130873 System and method for responding to user inquiries

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Is a
Patent
Patent
0

Patent attributes

Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
121308730
Patent Inventor Names
Pawel Glowacki0
Anna Glowacka0
Date of Patent
October 29, 2024
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Patent Application Number
178683590
Date Filed
July 19, 2022
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Patent Citations
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US Patent 10162897 System and method for providing knowledge sharing service based on user relationship information of social network service
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US Patent 9237123 Providing an answer to a question from a social network site using a separate messaging site
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US Patent 9769102 Information sharing system, information sharing method and terminal device
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US Patent 7991780 Performing multiple related searches
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US Patent 8769417 Identifying an answer to a question in an electronic forum
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US Patent 8832117 Apparatus, systems and methods for interactive dissemination of knowledge
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US Patent 8903914 Selecting user accounts in social network to answer question
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US Patent 8909653 Apparatus, systems and methods for interactive dissemination of knowledge
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...
Patent Primary Examiner
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Grace Park
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CPC Code
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G06F 16/9535
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Patent abstract

A user inquiry funnel system and method that enables an individual to submit an inquiry that is analyzed and sent to a specific group of individuals involved in a relevant and specific industry to determine whether they can provide an answer. A specific user inquiry funneling mechanism is deployed that parses the inquiry into multiple individual words and maps them against tags and variants thereof to determine whether there is a matching between any ones of the tags and variants thereof with any ones of the individual words. Based on the mapping results, a listing of matching tags and variants is produced that facilitates the identifying of responding users that are associated with any ones of the matching tags and variants thereof and that have provided one or more pre-defined replies. This allows for establishing of a communication between the inquiring user and one or more responding users.

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