Is a
Patent attributes
Patent Jurisdiction
Patent Number
Patent Inventor Names
Ryan Thomas Schneider0
Ajay Pandit0
James DelloStritto0
Joshua Tindal Gray0
Wade Walker Ezell0
Date of Patent
October 22, 2024
0Patent Application Number
175886480
Date Filed
January 31, 2022
0Patent Citations
Patent Primary Examiner
Patent abstract
An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.
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