US Patent 12093867 Incident management in information technology systems

An operations management system and related method obtains user activity information representing user interactions with the operations management system responsive to an incident, the incident belonging to a category of incidents. The method represents the user activity information as an itemset. The method further processes the itemset with a mining algorithm to identify one or more items of information frequently accessed for the incident. The method yet further associates the identified one or more items of information with the category of incidents.