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US Patent 12026525 Dynamic dashboard administration

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Is a
Patent
Patent
0

Patent attributes

Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
120265250
Patent Inventor Names
Shannon Copeland0
Date of Patent
July 2, 2024
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Patent Application Number
174536760
Date Filed
November 5, 2021
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Patent Citations
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US Patent 10623572 Semantic CRM transcripts from mobile communications sessions
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US Patent 11216160 Customizing a GUI based on user biometrics
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US Patent 7275083 Web-based customer lead generator system with pre-emptive profiling
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US Patent 7486785 Method for customer recognition and management
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US Patent 8108237 Systems for integrating contact center monitoring, training and scheduling
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US Patent 8332279 Methods and systems for searching for goods and services
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US Patent 8411843 Next agent available notification
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US Patent 9049295 Intelligent interactive voice response system for processing customer communications
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Patent Primary Examiner
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Tan H Tran
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CPC Code
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G06F 3/04883
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G06F 9/451
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G06F 3/167
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G06F 16/9024
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G06F 3/0484
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Patent abstract

Methods and systems for dynamic dashboard administration are presented. Embodiments include displaying a dashboard through a graphical user interface (‘GUI’); receiving user instructions to manipulate one or more elements of the dynamic dashboard; capturing the manipulation of the one or more GUI elements; parsing, according to a gesture taxonomy and gesture ontology, the captured manipulation into one or more gesture triples; storing the gesture triples in an enterprise knowledge graph of a semantic graph database; identifying, in dependence upon the gesture triples, dashboard insights; updating the dashboard in accordance with the dashboard insights.

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