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US Patent 11979451 Communication queue

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Contents

Is a
Patent
Patent
0

Patent attributes

Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
0
Patent Number
119794510
Patent Inventor Names
Mark Winfield0
Lee Raymond Kernaghan0
Timothy Martin Snyder0
Robyn Louise Kernaghan0
Randall Ramusack0
Date of Patent
May 7, 2024
0
Patent Application Number
183350180
Date Filed
June 14, 2023
0
Patent Citations
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US Patent 10694028 Systems and methods for generating application data from call data
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US Patent 11310538 Audiovisual collaboration system and method with latency management for wide-area broadcast and social media-type user interface mechanics
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US Patent 11013481 Method for acquiring and processing image data of an examination object
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US Patent 11757999 Thick client and common queuing framework for contact center environment
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US Patent 9531822 System and method for ranking conversations
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US Patent 10409825 Increasing social network effect in queue management applications
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Patent Primary Examiner
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Oanh Duong
0
CPC Code
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G06Q 20/40
0
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H04L 65/1069
0
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H04L 12/1457
0
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H04L 65/80
0
Patent abstract

A data communication queuing method includes receiving a communication start notification from a first computing device associated with a first user account, accessing a list of a plurality of other user accounts linked to the first user account, sending a communication availability notification to at least a portion of other user accounts, operating a digital communication queue, enabling a live digital communication between the first user account and the at least one user account for a predetermined period, and ending the live digital communication between the first user account and the at least one user account of the multiple other user accounts after the predetermined period. The digital communication queue is operated by receiving a queue-join request from multiple other user accounts, enqueuing the multiple other user accounts in a determined order, and dequeuing at least one user account of the multiple other user accounts.

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