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US Patent 11948153 System and method for managing customer call-backs

Patent 11948153 was granted and assigned to Massachusetts Mutual Life Insurance Company on April, 2024 by the United States Patent and Trademark Office.

OverviewStructured DataIssuesContributors
Is a
Patent
Patent
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Current Assignee
Massachusetts Mutual Life Insurance Company
Massachusetts Mutual Life Insurance Company
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Date Filed
July 29, 2019
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Date of Patent
April 2, 2024
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Patent Applicant
Massachusetts Mutual Life Insurance Company
Massachusetts Mutual Life Insurance Company
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Patent Application Number
16525268
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Patent Citations
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US Patent 7035811 System and method for composite customer segmentation
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US Patent 6862574 Method for customer segmentation with applications to electronic commerce
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US Patent 6879683 System and method for providing a call back option for callers to a call center
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US Patent 6970554 System and method for observing calls to a call center
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US Patent 6975720 Method of processing an inbound call in a call center
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US Patent 7023979 Telephony control system with intelligent call routing
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US Patent 9680996 Method and apparatus for scheduling callbacks via offline offer tasks to knowledge workers
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US Patent 9805734 Signal processing device, signal processing method and signal processing program for noise cancellation
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US Patent 9911131 Method and system for obtaining leads based on data derived from a variety of sources
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US Patent 9916538 Method and system for feature detection
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•••
Patent Inventor Names
John Karlen
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Michael Crough
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Peng Wang
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Matthew Girard
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Adam Fox
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Tam Tran-The
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Patent Jurisdiction
United States Patent and Trademark Office
United States Patent and Trademark Office
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Patent Number
11948153
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Patent Primary Examiner
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Sarah M Monfeldt
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