Patent attributes
A system and method for monitoring calls or other communications between two parties by a monitoring service. The system may be configured to determine whether the caller is a known or unknown caller. In the event that the system determines that the caller is an unknown caller (i.e., not in either of a “good” caller or “bad” caller database), then the system may process dialog between the two parties to determine whether a potential fraud is being committed. The processing may be performed using artificial intelligence (AI) in real-time. In response to determining that a potential fraud is being committed, the call may be interdicted by automatically adding a third party, such as a security agent, to the call. The system may be configured to selectively play a pre-call message to a non-subscriber of the monitoring service to notify the non-subscriber that the call is being monitored.
