US Patent 11915248 Customer management system
Patent 11915248 was granted and assigned to Nextiva on February, 2024 by the United States Patent and Trademark Office.
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US Patent 11915248 Customer management system
Article
Patent abstract
A system and method are disclosed for scoring an interaction over one or more channels by an end user and an entity by monitoring the communications over the channels and assigning penalties and scores based on topics associated with the communications.
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Is a
Patent Applicant
Current Assignee
Patent Jurisdiction
Patent Number
Patent Inventor Names
Tomas Gorny0
Date of Patent
February 27, 2024
0Patent Application Number
175810170
Date Filed
January 21, 2022
0Patent Citations
Patent Primary Examiner
CPC Code
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