US Patent 11876666 Fault isolation in data communications centers

Certain aspects of the disclosure are directed to fault isolation in data communications centers. According to a specific example, a data communications server is provided including circuitry configured and arranged to isolate quality or termination issues in a data communications center. The data communications server may retrieve server data relating to data communications routed by the data communications server, and receive from a plurality of endpoint devices communicatively coupled to the data communications server, endpoint data relating to the routed communications. The data communications server may identify data communications quality or data communications termination issues based on the server data and the endpoint data, and identify at least one zone among a plurality of zones of the data communications center associated with the data communications quality or data communications termination issues using a tiered fault isolation process and based on the server data and endpoint data.